Last Updated: November 8, 2025
Entity Name: Jeevan Kala Bartanwali Council
Registered Address: Abdin House, Fraser Rd., Fraser Road Area, Patna, Bihar 800001, India
Contact Email: iitprakesh@gmail.com
Welcome to Bartanwali, a service offered by Jeevan Kala Bartanwali Council (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application (“App”) and website (www.bartanwali.com) in India.
By using our App, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal data as described below, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.
We collect only the data necessary to provide you with a smooth and secure experience. The types of data we may collect include:
Provided directly by you when using the App or registering an account:
Full name
Mobile number
Email address
Delivery address or location
Feedback, queries, or communications you send us
When you use the App, certain technical information is automatically collected:
Device type, model, and unique identifiers
IP address
Operating system and app version
Usage statistics and crash logs
We collect and process your data to:
Create and manage your user account
Process and deliver your orders or service requests
Communicate with you regarding orders, support, or updates
Send important notifications related to your use of the App
Improve our services, features, and user experience
Conduct analytics to understand how the App is used
Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to any third party.
Under the Digital Personal Data Protection Act, 2023, your personal data is processed based on one or more of the following grounds:
Consent: You have provided consent for one or more specific purposes.
Performance of Contract: Processing is necessary to fulfill your service request or order.
Legal Obligation: To comply with applicable laws or regulatory requirements.
Legitimate Interests: To improve services and ensure platform security.
You may withdraw your consent at any time by contacting us (see Section 12).
We retain your personal data only as long as necessary for the purposes mentioned above or as required by law.
When your data is no longer needed, it will be securely deleted or anonymized.
Your personal data may be shared only in the following limited situations:
Service Providers: With trusted vendors who perform services on our behalf (e.g., delivery partners, analytics providers, payment processors).
Legal Obligations: When required by law, court orders, or government requests.
Business Transfers: If we merge or restructure our organization, your information may be transferred with proper safeguards.
We ensure that third parties receiving your data follow strict confidentiality and security practices.
We implement strong technical and organizational security measures to protect your personal data from unauthorized access, alteration, or misuse.
These include:
Encrypted data transmission (HTTPS)
Secure cloud servers
Limited employee access based on role and purpose
While we use commercially acceptable means to protect your information, no system is entirely secure, and we cannot guarantee absolute protection.
Under the DPDP Act, 2023, you have the following rights:
Right to Access: Request a summary of your personal data we hold.
Right to Correction: Ask for corrections if your data is inaccurate or incomplete.
Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
Right to Withdraw Consent: Withdraw consent for data processing.
Right to Grievance Redressal: File a complaint with our Grievance Officer if you believe your rights have been violated.
Right to Nominate: Nominate another individual to exercise your rights in case of incapacity or death.
To exercise these rights, contact us via email at iitprakesh@gmail.com. We will respond within 15 business days.
You may request deletion of your account and associated personal data by:
Sending an email to iitprakesh@gmail.com with your registered mobile/email.
Once verified, your data will be permanently deleted from our systems within 15 business days, except where retention is required by law (e.g., accounting or fraud-prevention records).
Our App is not intended for use by children under the age of 13 years.
We do not knowingly collect personal data from minors. If you believe that a child has provided personal data to us, please contact us immediately for removal.
The Bartanwali App may include links or integrate services provided by third parties such as:
Google Analytics / Firebase (for analytics)
Firebase Cloud Messaging (for notifications)
These third-party services may collect data in accordance with their own privacy policies. We recommend reviewing their respective privacy statements before use.
When you install or use the Bartanwali App, you provide consent for us to collect and use your information as described.
You may withdraw your consent anytime by uninstalling the App or contacting us at iitprakesh@gmail.com.
However, withdrawing consent may limit your ability to access certain features.
Your personal data is primarily processed and stored in India.
If data is transferred outside India (for example, to a cloud service provider), it will be done only with appropriate legal safeguards and in accordance with the DPDP Act.
We may revise this Privacy Policy from time to time to reflect updates in legal requirements or business practices.
Any changes will be communicated through:
An in-app notification, or
An updated policy posted on our website
The revised policy will take effect from the “Last Updated” date above.
If you have any questions, feedback, or concerns about this Privacy Policy or our data practices, please contact us:
📧 Email: iitprakesh@gmail.com
🏢 Entity: Jeevan Kala Bartanwali Council
🌐 Website: www.bartanwali.com
📍 Address: Abdin House, Fraser Rd., Fraser Road Area, Patna, Bihar 800001, India
This Privacy Policy is governed by the laws of India.
By using our App, you consent to the jurisdiction of Indian courts located in Patna for any disputes arising out of or relating to this Policy.